Refund policy
Last updated: July 20, 2026
We want you to be satisfied with your Brocchi purchase. This policy explains the eligibility requirements and process for returns, refunds, and exchanges.
1. Return Window
You may request a return within 14 days of receiving your order.
To be eligible for a return:
- The product must be unused, unopened, and in the same condition in which it was received.
- The product must be returned in its original packaging with all included accessories, manuals, and materials.
- You must provide a valid order number or other proof of purchase.
- The return must be approved before the product is shipped back to us.
Products returned without prior authorization may not be accepted.
2. Hygiene and Safety Restrictions
For hygiene and safety reasons, grooming and personal-care products cannot be returned after they have been opened, used, or tested.
Products with broken, removed, or altered protective seals are also ineligible for return unless they arrived damaged, defective, or incorrect.
3. Damaged, Defective, or Incorrect Products
Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect product, contact us within seven days of delivery.
Include your order number and a description of the issue. We may request photographs or videos of the product, packaging, shipping label, or visible damage to evaluate your claim.
If the claim is approved, we will provide an appropriate replacement or refund at no additional cost.
4. Non-Returnable Products
The following products cannot be returned unless they arrive damaged, defective, or incorrect:
- Gift cards
- Products specifically marked as final sale
- Personalized or custom-order products
- Opened, used, tested, or unsealed grooming and personal-care products
Products purchased as part of a promotional bundle must be returned together, unused and complete, unless an individual product in the bundle arrived damaged, defective, or incorrect.
5. Return Authorization
Before returning a product, contact us at sb@brocchiformen.com to request authorization and return instructions.
Do not mail a return to our business address unless our customer-support team instructs you to do so. Unauthorized returns or products sent to an incorrect address may not be accepted.
6. Return Shipping
Customers are responsible for return-shipping costs unless the product arrived damaged, defective, or incorrect.
We recommend using a trackable shipping service and retaining your shipping receipt. Brocchi is not responsible for authorized return packages that are lost or damaged while in transit to us.
Original shipping charges are non-refundable unless the return results from a damaged, defective, or incorrect product.
7. Inspections and Refunds
After we receive and inspect your return, we will notify you whether the refund has been approved or declined.
If approved, the refund will be issued to the original payment method. Please allow 5–10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or payment provider.
Products that do not meet the eligibility requirements of this policy may be declined.
8. Exchanges and Replacements
We offer replacements only when a product arrives damaged, defective, or incorrect.
If you would like a different product and your original purchase qualifies for return, you may return the eligible product and place a new order separately.
9. Order and Payment Disputes
If you experience a problem with an order, return, refund, or payment, please contact us first so we have an opportunity to investigate and help resolve the matter.
Nothing in this policy limits any rights you may have under applicable consumer-protection laws.
10. Governing Law
This Return & Refund Policy is governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles.
11. Contact Information
For questions or to request a return, contact us using the following information:
Brocchi for Men
5820 NW 163rd Street
Miami Lakes, Florida 33014
United States
Email: sb@brocchiformen.com
Phone: +1 (305) 351-2414
Business hours: Monday–Friday, 8:00 a.m.–5:30 p.m. Eastern Time
Website: brocchiformen.com